10 questions to ask sales reps

Sales reps can forget to fill you in with all of the ongoing costs of equipment.

Rather than have a nasty or unexpected surprise after investing in a scanner ask these top 10 questions first:

1. How much does the software subscription cost per year?

2. How much does each software module cost and renewal rates?

3. What training is available for you?

4. Is it an open or close system or more specifically can you export/import STL

5. Can the scanner communicate with 3rd Party X-Ray Machines/Conebeam

6. What support arrangements do you have for software and hardware?

7. If a technician has to come on site where are they coming from and what costs am I looking at?

8. What is the typical response time during the week and availability during weekends?

9. How do I calibrate the scanner and mill?

10. What do I do if the scanner is not communicating with the network/ milling machine?